After enrollment in Bill Discount Rate, some customers will be asked to provide documents to support what they stated on their application. Together these documents need to show proof of household income, household size, that this is where the applicant lives, and applicant identification. This verification helps us ensure that only qualified customers are receiving the benefit of the Bill Discount Rate program. Customers who are selected for verification have 90 days to prove their eligibility for the program.

If you need to provide documentation for your application to be processed then you will be contacted by PSE with instructions on how to provide documents and what documents are needed. If you are selected for verification then you will be contacted by your local county agency with instructions on how to provide documents and what documents are needed.

The discount you could potentially receive is based on several factors: your household’s income, the number of people in your household and the county you live in. Using this information, should you qualify, we will place you in one of six discount tiers, based on level of financial need.

A disconnection does not impact your participation in this program. You will still be enrolled.

If you move to another residential account, your discounted rate will move with you to your new account with no action needed by you.

PSE HELP runs on an October 1 to September 30 program year and eligible customers can receive a PSE HELP grant once per program year. Bill Discount Rate runs on a 13 month enrollment period and customers cannot re-apply for Bill Discount Rate until their re-application window, which starts 30 days before their enrollment period ends. You will need to apply for Bill Discount Rate when that re-application window opens.

You do not need to apply separately for Bill Discount Rate. Your agency will create a Bill Discount Rate application for you using the information from your PSE HELP application.

You will be notified on your bill when it is time to re-apply for Bill Discount Rate. If you chose email as your preferred method of communication when you applied for Bill Discount Rate then refer back to your enrollment email to see when your enrollment will end.

When you apply for the Bill Discount Rate, you are also applying for our grant program PSE HELP. There is no need to contact your local agency for an appointment, unless you wish to seek assistance for other eligible government funded programs such as LIHEAP.

Once you submit your application, we will review your information to determine if you qualify for the program. Please allow 30 days for your Bill Discount Rate application and 60 days for your PSE HELP application to be processed.

If you select email as your preferred communication method on your application then once your BDR application is processed, you will receive an email informing you of your eligibility, including your discount percentage and enrollment dates. All customers who are enrolled in BDR will see it listed on their bill.

• Your monthly discount will last for 13 months. You will need to re-enroll after one year, but we will send you a reminder in advance. The discount only applies to new energy charges billed after enrollment. The discount does not apply to charges billed prior to enrollment.
• The discount may not apply to the next bill you receive, but the following bill after that and you will see it reflected on your bill.
• Certain charges are not included in the discount. The discount only applies to service and energy charges.

This typically happens because you logged into an inactive account. Instead, log in using your username and password for an active account or use the guest experience to apply on an active account without logging in to your myPSE account.

The person applying for assistance should be listed on the bill. If you’re not listed on the bill and would like to apply, please contact PSE to be added to the bill. If you’re assisting someone with an application for their account then the person who you are assisting is considered the applicant.

Applying for this program should not affect establishing citizenship.

Bill Discount Rate is a rate payer funded program.

Military income is payment for Active Duty & Guard/Reserve Duty. Veterans Affairs (VA) Benefits is any and all benefit payments that provide financial and other forms of assistance to U.S. Veterans, their dependents, and survivors.

All adults and children living in the home are part of the household. Someone who lives in the home to provide care, such as housekeeping, childcare or medical care, does not count as a household member if they are only living there because they are providing care.

This means the combined income of all household members age 18 or older.

Select the option that best describes your current residence status. Select own/buy if you own your home, even if you have a mortgage. Select subsidized if your housing is subsidized, even partially. Select rental if you rent. If you live in a mobile home that you own but you rent a space, select own.

The best description of your home. A 1-3 family home is a single-family dwelling, a duplex, a triplex or other consisting of three or fewer connected units. A 4+ family home is an apartment or condominium with four or more units. A Hi-Rise is an apartment building with three or more floors. A mobile is a mobile home. An RV is a recreational vehicle.

Everyone living in a dwelling is counted, and everyone’s income is countable.

Your information is protected. We only use your income and household information to verify that you’re eligible for the program.

No. In fact, by applying for Bill Discount Rate, an application will automatically be created for you, applying for our HELP assistance program. To apply for LIHEAP you will need to contact your local community agency.

After one year, you will need to submit a new application and report any changes at that time.

Receiving a utility allowance does not impact your ability to enroll in the program.

If you do not have any income, mark your current income as $0.

Please provide your household monthly income for the previous month including any bonus amount.

Please continue to pay the amount due on your bills, including any payment arrangement amounts.

Please contact PSE if your local agency informs you that PSE HELP funding has run out.

No, PSE will not ask you to pay back a PSE HELP grant.

PSE HELP is a rate payer funded program.

If your closed account has unused PSE HELP funds then those funds will move to your new PSE HELP account. If you move out of PSE's service area then those funds will be returned to the PSE HELP program.